Frequently Asked Questions
What are the recommended times for each amenity?
It is always an individual preference, but our recommended times are:
Sauna – 20 min
Massage Chair – 20 min
Manicure and Hand Mask – 30 min
Scalp Massager – 10 min
Meditation Bed – 20 min
Facial Mask – we recommend wearing the mask while doing the hand scrub and hand mask
Nourishment and Enrichment Tables - 10-15 minutes** Allow time for these stations, re-hydrating after a sauna and having a bite to eat and a moment to re-frame your mind before facing the world is sometimes the most important station.
Depending on your needs, you may want to do some stations more than once or longer than our recommended times. The massage chair and sauna are often repeated a second time for 10-15 minutes.
Everything can be enjoyed within 2 hours and depending on your preferences, you can plan your Time Out to enjoy some stations twice or treat yourself to a relaxed pace of everything once. Of course, if you don’t want all the stations; you can book a partial Time Out.
What do I wear to my Time Out?
Whatever you are comfortable in! Socks are mandatory for hygiene reasons. For the sauna we recommend a light pair of shorts and tank top. We provide robes for you to wear during your spa, but you can wear whatever you feel the most comfortable in.
Is everything cleaned between each use?
We block off 30 minutes between each booking, in that time we replace all the robes and towels with new ones, change the sheets on the meditation bed, wipe down all the remote controls, disinfect the scalp massager, and replenish the nourishment table.
How do I know how to use all the amenities?
You have to arrive 15 minutes before your scheduled start time for a quick facility tour/instructions. We will walk you through each station but don't worry about remembering everything, as there are also very easy-to-follow instructions laid out for you.
Do I have complete privacy during my Time Out?
Yes – you do. We have a camera outside on the entrance for safety reasons, inside it is just you, your playlist and your essential oil. We are a phone call away if you need help with anything, and you can opt to have us give you a 10-minute run-through on equipment when you first arrive. (available for Total Time Outs only)
The spa is completely your own for Total Time Outs as well as Partial Time Outs – only your group will be in the spa at your Time Out.
What should I bring to my Time Out?
We provide everything you need for your Time Out; robes, towels, water, coffee, tea, snacks, reading materials and music. The more important question is what shouldn’t you bring? Leave your phone or any other device in the car or at home (if that feels like too much – put it on Do Not Disturb). Time Out is designed for you to connect with your authentic self; not your social media feed, your husband asking what’s for dinner or your kids wanting to know if they can have friends over or your Dad asking what to get your Mom for her birthday… it goes on and on and it will all be there for you 120 minutes later; after your Time Out. Don’t be afraid to get real with yourself (we’ve heard the rumours – you’re awesome!)
Can I buy a Gift Certificate?
Absolutely yes – we sell gift certificates in any dollar amount you want; you just have to e-mail us to make arrangements.